Customer Service Analyst T2-II

AMERICAN EXPRESS

0 - 7 years

6 - 7 Lacs

gurugram

Posted:1 day ago| Platform:

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Skills Required

analytical skills career development root cause analysis finance mis account development corporate wellness corporate purchasing customer service analyst

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is a part of the Global Payments Services (GPS) team within GSG. GPS is the global owner of payment processes for both Consumers and Corporate Clients. The CPC Reconciliation Team is responsible to payment application for US market and any Payment related reconciliation queries for US market.

Roles and Responsibilities

Responsible for obtaining posting instructions from program administrators and Manager of Account Development for unidentified U.S Corporate card payments via e-mails.
Responsible for reconciling remittance (payment) related complex issues for Corporate Purchasing Card clients. Collaborate with Account Development Managers & Program administrators to resolve payments issues and reconciliation requests.
Handle Clients payment inquiries through voice /non voice channels. Analyze, identify, and research the inquiry within specified timeframes.
Handle cases involving Mis posts, missing payments, Encoding errors, Balance Transfer errors, Reconciliation of accounts etc.
Being a central point of contact for our corporate Clients Payment related queries, enabling 1st Contact resolution on enquiries, through both telephone and email communications.
Based on customer demands, highlight issues through feedback and recommend changes in workflows, procedures, and service levels.
Ensuring clients are re-educated where necessary regarding address behavior related to remittance (payment).
Maintain and build excellent working relationships with our Corporate Clients and GCS partners.
This role may be subject to additional background verification checks.

Skills / Competencies

Graduate.
Extremely high on Teamwork, should have strongly displayed the ability to work effectively within a team environment.
Strict attention to SLA driven outcomes and high result orientation.
Understanding of business processes and have a desire to work in the high visibility Regulatory/ Payments space
Strong interpersonal, communication and listening skills.
Ability to assess and understand Business requirements while also remaining focused on customer/ colleague experience.
Excellent analytical skills to perform root cause analysis and the ability to deliver high accuracy with attention to detail.
We need a driven team player who loves a challenge with a positive attitude and flexibility
Demonstrated dependability/self-motivating skills.

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