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Customer Service Analyst 1-Support

Customer Service Analyst 1-Support

Oracle

0 - 1 years

2 - 3 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Change management Service level Consulting Analyst 1 Customer Service Analyst Testing

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role is responsible for performing solution-related service request configuration for application maintenance. This person will perform scope assessment by gathering information and using application tools for configuring the system including large-scale configurations with efficiency tools. They will apply and execute the change management processes, communicate and shadow end users, and test workflows for accuracy of configuration. They will also perform consultation on solution best practices and standards of build across multiple solutions by collaborating with other analysts. This resource is a contractually committed, client-facing function to deliver a fixed fee agreement with service level requirements. If the service level requirements are not met, we will pay a portion of the revenue back to the client and additionally be at risk of the client being able to opt out of the contract, resulting in reduced revenue.

Career Level - IC1

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Customer Service Analyst 1-Support