Customer Service Analyst 1-Support

As a member of the Support organization, Make configuration changes in production and non-production environments for clients.

• Configure solution functionality and components in production and non-production environments
• Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames
• Analyze and modify configuration work plans
• troubleshoot and validate configurations to ensure successful implementation in client domains independently
• Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards
• Evaluate integration points and cross-solution builds
• Apply change management processes throughout service request life cycle People
  

Responsibilities

As a member of the Support organization, Make configuration changes in production and non-production environments for clients.

• Configure solution functionality and components in production and non-production environments
• Gather requirements and determine scope of work to appropriately estimate delivery effort and delivery time frames
• Analyze and modify configuration work plans
• troubleshoot and validate configurations to ensure successful implementation in client domains independently
• Evaluate the impact of changes within complex client environments and independently make recommendations in accordance with Cerner standards
• Evaluate integration points and cross-solution builds
• Apply change management processes throughout service request life cycle People
  

Qualifications

Career Level - IC1

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