Customer Service Agent - Hindi - Urgent

As a Customer Service Agent at Al Fahad Enterprises, your role will involve addressing customer inquiries, resolving issues, and ensuring customer satisfaction through effective communication. You will manage incoming calls, provide accurate information about products and services, handle complaints, and maintain detailed records of customer interactions. Collaboration with the team to enhance service standards is also a key aspect of your responsibilities. Key Responsibilities: - Address customer inquiries and resolve issues promptly - Ensure customer satisfaction through effective communication - Manage incoming calls and provide accurate information about products and services - Handle customer complaints professionally - Maintain detailed records of customer interactions - Collaborate with the team to improve service standards Qualifications: - Proficiency in customer service with a strong understanding of customer satisfaction and experience - Experience in customer support and effective handling of customer inquiries - Strong communication, problem-solving, and interpersonal skills - Ability to work well under pressure and handle challenging situations professionally - Previous experience in a customer service role is preferred - Proficiency in using customer relationship management (CRM) tools is a plus - Bachelor's degree or equivalent experience Al Fahad Enterprises is a company operating in diverse industries, committed to delivering high-quality services tailored to meet customer needs. Known for its reputation of excellence and reliability, the company continuously seeks passionate individuals to join its team and contribute to providing exceptional service while driving growth.,