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City Wheels
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Customer Service Advisor (Full-time)

Customer Service Advisor (Full-time)

City Wheels

1 - 5 years

0 Lacs

raipur

Posted:22 hours ago| Platform: Shine logo

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Skills Required

customer service appointment scheduling communication record keeping problem solving compliance management vehicle repair knowledge

Work Mode

On-site

Job Type

Full Time

Job Description

You will be responsible for greeting customers and collecting information about their service needs. Your role will involve scheduling service appointments, coordinating with technicians, and providing clear explanations of vehicle issues and necessary repairs in a professional manner. It will also be your duty to follow up with customers regarding the status of their vehicles, communicating any delays or additional problems that may arise. In addition, you will be expected to maintain accurate customer records, prepare detailed service reports, and address any customer complaints or concerns in a professional manner. You should escalate any unresolved issues as needed and ensure compliance with company policies and service standards. To qualify for this position, you must have a Bachelor's degree in any stream from a recognized university. A minimum of one year of experience in a similar field is also required. This is a full-time job opportunity, with proficiency in English and Hindi being preferred languages. The work location for this position is in person.,

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Customer Service Advisor (Full-time)