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Customer Service Advisor

Customer Service Advisor

Decathlon Sports India

0 years

0 Lacs

madhya pradesh india

Posted:1 week ago| Platform:

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Skills Required

service resolve communication empathy crm software

Work Mode

On-site

Job Type

Part Time

Job Description

Respond to customer inquiries and resolve issues in a timely and professional manner.
Provide accurate information about products or services.
Handle customer complaints and concerns.
Offer solutions and alternatives to meet customer needs.
Process customer requests, such as returns, exchanges, or refunds.
Maintain accurate records of customer interactions.
Collaborate with internal teams to resolve customer issues.
Continuously improve knowledge of products or services to provide better support.
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution skills
Ability to work in a fast-paced environment
Empathy and patience when dealing with customers
Proficient in CRM software and other customer service tools

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