Customer service advisor

Role Overview: Embark on a transformative journey as a Customer Service Advisor at Barclays, where you'll play a pivotal role in shaping the future. You will manage operations within a business area, maintain processes, risk management initiatives, and compliance with relevant regulators. Your responsibility will be to take ownership of your work, ensuring alignment with the relevant rules & regulations, and codes of conduct. With competitive benefits and opportunities for career advancement, Barclays offers a great place to grow your career in the banking industry. Key Responsibilities: - Provide exceptional customer service through various communication channels including chat, email, and phone. - Execute customer service requirements to resolve more complex, specific customer needs, and provide a unique, personalized resolution for each case. - Collaborate with teams across the bank to align and integrate customer care processes. - Identify areas for improvement, provide recommendations for changes in customer care processes, and offer feedback and coaching for colleagues on highlighted areas. - Develop and implement customer care procedures and controls to mitigate risks and maintain efficient operations. - Create and deliver reports and presentations on customer care performance, communicating findings to internal senior stakeholders. - Stay updated on industry trends and developments to implement best practices for improving customer care efficiency and effectiveness. Qualifications Required: - Excellent communication skills, with a problem-solving mindset and a strong commitment to resolving complaints professionally and in a timely manner. - Proven experience in a Customer service role in voice or back office process. - Conflict resolution skills and the ability to handle difficult or emotional conversations. - Experience in analyzing workflows, optimizing procedures, and delivering high-quality service. Additional Company Details: This role is based out of Chennai. Note: Analyst Expectations and Barclays Values have been omitted as they are not part of the actual job responsibilities.,