Customer Service & Admin Executive

Job description:

Immediate Joiners !!

The Customer Service & Admin Executive is responsible for providing high-quality customer support while efficiently managing administrative tasks for US client. This role involves handling client communication, scheduling appointments, managing calendars, maintaining records, and supporting daily operational activities. The ideal candidate should possess strong communication skills, excellent organizational abilities, and the capability to multitask in a fast-paced environment.

Key Responsibilities

• Handle administrative and back-office tasks efficiently
• Handle inbound and outbound customer calls in a professional and courteous manner
• Respond to customer inquiries via phone and email
• Perform tasks requiring good computer knowledge and system usage
• Manage appointment scheduling, rescheduling, and follow-ups
• Maintain and organize calendars, meetings, and daily schedules
• Manage emails, documentation, and internal communication
• Update and maintain records, databases, and reports accurately
• Multitask across multiple assignments while meeting deadlines
• Coordinate with internal teams to ensure timely task completion
• Maintain data accuracy, confidentiality, and compliance standards

Required Skills & Qualifications

• Good computer skills (MS Word, Excel, Outlook, internet applications)
• Experience supporting US clients or working in a KPO/BPO environment
• Familiar with CRM tools
• Experience in administrative tasks and process support
• Strong multitasking and time-management skills
• Knowledge of appointment scheduling and calendar management
• Good written communication skills
• Attention to detail and ability to work independently

Work Schedule

• Monday to Friday
• Night Shift

You can also contact me at 9810589370

Job Types: Full-time, Permanent

Pay: ₹22,600.00 - ₹30,000.00 per month

Work Location: In person