Customer Sales Associate - Voice Process

As a Customer Sales Associate Voice Process, your role will involve handling inbound and outbound calls, providing excellent customer service, addressing inquiries, resolving issues, and ensuring customer satisfaction. You will also be responsible for promoting and selling products or services, achieving sales targets, and staying updated on company products. Documenting customer interactions and collaborating with the team for training and process improvement will be part of your responsibilities. Key Responsibilities: - Handling inbound and outbound calls - Providing excellent customer service - Addressing customer inquiries and resolving issues - Promoting and selling products or services - Achieving sales targets - Maintaining up-to-date knowledge of company products - Documenting customer interactions - Collaborating with the team for training and process improvement Qualifications: - Strong customer service and communication skills - Experience in sales and achieving targets - Analytical skills for problem-solving and decision-making - Capability in providing training and sharing knowledge with team members - Ability to work on-site in Pune - High school diploma or equivalent; bachelor's degree is a plus - Previous experience in a similar role is preferred - Excellent interpersonal and teamwork skills,