Customer Retention Support

Job Responsibilities :-

Customer Renewal:

• Manage and execute the end-to-end renewal process for a portfolio of customers.
• Monitor upcoming renewals, forecast risks/opportunities, and proactively address any issues.
• Collaborate with Sales, Customer Success, and Finance to ensure accurate and timely renewal quotes, contract preparation, and billing alignment.
• Negotiate renewal terms within predefined guidelines to ensure a high renewal rate.

Customer Engagement:

• Develop and execute customer engagement strategies to drive adoption, satisfaction, and retention.
• Conduct regular check-ins, business reviews, or adoption sessions to understand customer goals and align product value.
• Act as the voice of the customer internally by providing feedback to Product, Support, and Marketing teams.

Job Type: Full-time

Pay: ₹20,000.00 per month

Benefits:

• Health insurance
• Paid sick time
• Provident Fund

Application Question(s):

• Notice Period

Experience:

• Inside sales & customer support: 1 year (Required)

Work Location: In person