Customer Retention Executive - Voice / Blended

1 - 31 years

2 - 4 Lacs

shanti nagar bengaluru/bangalore

Posted:1 week ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Make retention and renewal calls to at-risk, inactive, and closure-request customers. Resolve customer issues by coordinating with branch, operations, and CX teams. Track and improve customer retention, renewal, and attrition metrics. Maintain accurate call logs and follow compliance/KYC norms. Support cross-sell of Savings, FD/RD, insurance, and repeat loans to increase customer stickiness.

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Jana Small Finance Bank logo
Jana Small Finance Bank

Banking and Financial Services

Bengaluru

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