Customer retention Executive

Company Description Established in 1976, Rapaport India is a part of the international Rapaport Group, providing services that support the development of fair, transparent, and competitive diamond and jewelry markets. The group's activities include research, analysis, news, online diamond trading, gemological services, and specialized trading and auction services. Role Description This is a full-time on-site role for a Customer Retention Executive located in the Mumbai Metropolitan Region. The Customer Retention Executive will be responsible for ensuring customer satisfaction, utilizing analytical skills for data analysis, providing top-notch customer support, effective communication, and delivering high-quality customer service on a daily basis. Qualifications Customer Satisfaction and Customer Support skills Strong Analytical Skills Effective Communication skills Experience in Customer Service Ability to work well in a team Attention to detail and problem-solving abilities Bachelor's degree in Business, Marketing, or related field is a plus Show more Show less