Company Description Established in 1976, Rapaport India is a part of the international Rapaport Group, providing services that support the development of fair, transparent, and competitive diamond and jewelry markets. The group's activities include research, analysis, news, online diamond trading, gemological services, and specialized trading and auction services. Role Description This is a full-time on-site role for a Customer Retention Executive located in the Mumbai Metropolitan Region. The Customer Retention Executive will be responsible for ensuring customer satisfaction, utilizing analytical skills for data analysis, providing top-notch customer support, effective communication, and delivering high-quality customer service on a daily basis. Qualifications Customer Satisfaction and Customer Support skills Strong Analytical Skills Effective Communication skills Experience in Customer Service Ability to work well in a team Attention to detail and problem-solving abilities Bachelor's degree in Business, Marketing, or related field is a plus Show more Show less
About Us: Rapaport is the global leader in diamond pricing, trading, and information. Our RapNet platform is the world’s largest and most trusted diamond trading network. We are looking for a highly skilled Senior Pricing Expert to strengthen our pricing team and ensure accurate, data-driven insights across the diamond market. Role Overview: The Senior Pricing Expert will be responsible for developing and refining pricing models for categories where current reporting is limited. This role requires deep industry expertise, strong analytical skills, and the ability to source and validate data from RapNet, GIA, and direct market conversations. Key Responsibilities: Minimum 2-5 years of experience Analyze and establish pricing for goods that lack reporting, ensuring accuracy and consistency. Leverage RapNet data, Excel models, and other analytical tools to produce actionable pricing insights. Build and maintain relationships with market participants to source reliable, real-time pricing information. Collaborate with internal teams to refine pricing methodologies and reporting frameworks. Monitor certified goods markets and integrate findings into pricing strategies. Identify trends, anomalies, and opportunities within the diamond market. Contribute to the continued credibility and leadership of Rapaport’s pricing services. Requirements: Proven experience working in a pricing team at a major company (preferably in the diamond, luxury goods, or related industries). Extensive background working with certified goods in the diamond industry. Strong skills in Excel and data analysis; experience working with large datasets. High-level English communication skills (spoken and written). Ability to engage with market participants confidently to gather insights and validate data. Proactive, results-oriented, and comfortable taking initiative in a dynamic market environment. Deep understanding of global diamond market dynamics. About the Rapaport Group The Rapaport Group is an international network of companies providing added-value services that support the development of ethical, transparent, competitive, and efficient diamond and jewelry markets. Established in 1976, the Group has more than 20,000 clients in over 120 countries. Our activities include: Rapaport Information Services – research, analysis, and news, RapNet – the world's largest diamond trading network, Rapaport Price List – the world’s leading pricing metric for diamonds and Rapaport Trading and Auction Services – specializing in recycled diamonds and jewelry. Additional information is available at www.diamonds.net.