CUSTOMER RESPONSE EXECUTIVE

2 - 3 years

2 - 5 Lacs

Posted:1 week ago| Platform: Naukri logo

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Work Mode

Work from Office

Job Type

Full Time

Job Description

  • Monitor and respond to all incoming leads (phone, WhatsApp, web forms, ad platforms, walk-ins logged digitally) during shift.
  • Call each new lead immediately and follow up persistently until a clear outcome is reached (qualified, not interested, no response).
  • Qualify leads using predefined checklist (budget range, timeline, product interest, decision-maker, location).
  • Assign a lead score and pass sales-ready (high-score) leads to the sales team with clear notes and next-action suggestions.
  • Maintain accurate, real-time records in CRM for every contact attempt, message, and outcome.

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