Monitor and respond to all incoming leads (phone, WhatsApp, web forms, ad platforms, walk-ins logged digitally) during shift. Call each new lead immediately and follow up persistently until a clear outcome is reached (qualified, not interested, no response). Qualify leads using predefined checklist (budget range, timeline, product interest, decision-maker, location). Assign a lead score and pass sales-ready (high-score) leads to the sales team with clear notes and next-action suggestions. Maintain accurate, real-time records in CRM for every contact attempt, message, and outcome.
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