Customer Resolution Representative

Job Description

In this role, you will: Perform various operational tasks on complex securities that require general knowledge of unit functions and systems Support securities operations Identify ways to improve the overall process Perform moderately complex duties such as processing, researching inquires and reconciling transactions Review time sensitive documents Receive direction from supervisor and coordinate situations involving other departments Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals Interact with internal customers Receive direction from leaders and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements Required Experience: 2+ years of Securities Operations experience, or equivalent experience demonstrated through one or a combination of the following: work experience, training, military experience, education. Experience in Securities Operations and movement of Securities and Cash in IRA And Brokerage Accounts. Desired Qualifications: Min bachelor's in commerce/ BBA, MBA in Finance and similar finance related qualifications will be advantageous. Job Expectations: Job expectations will be to review complex paperwork submitted by clients and process transactions involving both cash and securities. Liaison with ACAT Teams, Legal Teams, Risk Teams to resolve queries and complete asset movement from deceased accounts to Beneficiary Accounts. Have good exposure to MS-Excel which will be utilized in day-to-day workings. Have good knowledge of U.S Securities Markets and Financial Instruments which will be required in Asset Movement function for the Job Role. Have good working knowledge of IRS Regulations with regards to IRA Accounts and Brokerage Accounts. Have good, focused mindset to work in movement of Securities without causing errors ad misses due to complex nature of movement involved and securities valuation related to the market.