Customer Resolution Representative

2 - 7 years

4.0 - 9.0 Lacs P.A.

Bengaluru

Posted:Invalid date| Platform: Naukri logo

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Skills Required

Customer Resolutioncustomer relationshipfinancial productscustomer servicefinancial servicescustomer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

About this role: Wells Fargo is seeking a Customer Resolution Representative. In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Banking and Financial Services
San Francisco

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