Posted:Invalid date| Platform:
Work from Office
Full Time
About this role: Wells Fargo is seeking a Customer Resolution Representative. In this role, you will: Support internal and external customers with inquiries and complaints regarding financial products and services Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly Required Qualifications: 2+ years of contact experience in a Financial Services environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Thrissur, Trivandrum, Kozhikode, Kochi
INR 4.0 - 9.0 Lacs P.A.
INR 8.0 - 9.0 Lacs P.A.
INR 3.0 - 4.0 Lacs P.A.
INR 2.0 - 5.0 Lacs P.A.
Chennai, Pune, Delhi, Mumbai, Bengaluru, Hyderabad, Kolkata
INR 11.0 - 15.0 Lacs P.A.
INR 4.0 - 8.0 Lacs P.A.
INR 10.0 - 20.0 Lacs P.A.
Bengaluru
INR 4.0 - 6.5 Lacs P.A.
INR 3.25 - 5.5 Lacs P.A.
INR 9.0 - 9.0 Lacs P.A.