Customer Renewal Specialist - French Speaker

Join our team at TeamViewer, a leading provider of remote connectivity software that is dedicated to leveraging cutting-edge technologies like Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. Our diverse team of over 1,500 employees across multiple continents and cultures is united by our inclusive values, which emphasize the importance of unique perspectives and talents. We cultivate a dynamic work environment that fosters the thriving of new ideas. By becoming a part of our successful team, you will contribute to creating a world that functions more efficiently. If you are an ambitious, sales-driven individual who excels in building relationships with a diverse range of customers, we invite you to join our Retention team as a Customer Renewal Specialist. In this role, you will play a crucial part in growing and retaining our customer base through your technical knowledge of our products. **Responsibilities:** - Engage with existing customers to maintain a high service level and facilitate customer retention - Develop business relationships with TeamViewer customers through phone and email communication - Identify cross-selling and up-selling opportunities within the current customer base - Follow up and negotiate with customers to prevent churn and provide pricing quotes for renewals - Gather and analyze customer feedback to enhance internal processes and foster customer loyalty **Requirements:** - Fluency in French is essential and proficiency in English is required, additional languages are advantageous - Previous experience in sales, customer retention, or customer service, with a focus on up-selling and cross-selling - Ideally, familiarity with the IT sector and SaaS knowledge - Strong communication skills, a positive attitude, and a passion for collaborating in an international team - Ability to manage multiple accounts and tasks concurrently - Quick problem-solving skills to ensure customer satisfaction - Attention to detail in customer data management and renewal processes - Dedication to delivering exceptional customer service - Aptitude for working collaboratively with various departments to achieve shared objectives - Comfort in a fast-paced environment with a significant workload **What We Offer:** - Mumbai office location - Hybrid working model - Regular team events and company-wide celebrations - Shared staff lunches, complimentary fruit, tea, and coffee - Opportunity to attend events such as the F1 - Emphasis on diversity, with our APAC team representing 22 nationalities,