3 Renewal Processes Jobs

Join our team at TeamViewer, a leading provider of remote connectivity software that is dedicated to leveraging cutting-edge technologies like Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. Our diverse team of over 1,500 employees across multiple continents and cultures is united by our inclusive values, which emphasize the importance of unique perspectives and talents. We cultivate a dynamic work environment that fosters the thriving of new ideas. By becoming a part of our successful team, you will contribute to creating a world that functions more efficiently. If you are an ambitious, sales-driven individual who excels in building relationships with a diverse range of customers, we invite you to join our Retention team as a Customer Renewal Specialist. In this role, you will play a crucial part in growing and retaining our customer base through your technical knowledge of our products. **Responsibilities:** - Engage with existing customers to maintain a high service level and facilitate customer retention - Develop business relationships with TeamViewer customers through phone and email communication - Identify cross-selling and up-selling opportunities within the current customer base - Follow up and negotiate with customers to prevent churn and provide pricing quotes for renewals - Gather and analyze customer feedback to enhance internal processes and foster customer loyalty **Requirements:** - Fluency in French is essential and proficiency in English is required, additional languages are advantageous - Previous experience in sales, customer retention, or customer service, with a focus on up-selling and cross-selling - Ideally, familiarity with the IT sector and SaaS knowledge - Strong communication skills, a positive attitude, and a passion for collaborating in an international team - Ability to manage multiple accounts and tasks concurrently - Quick problem-solving skills to ensure customer satisfaction - Attention to detail in customer data management and renewal processes - Dedication to delivering exceptional customer service - Aptitude for working collaboratively with various departments to achieve shared objectives - Comfort in a fast-paced environment with a significant workload **What We Offer:** - Mumbai office location - Hybrid working model - Regular team events and company-wide celebrations - Shared staff lunches, complimentary fruit, tea, and coffee - Opportunity to attend events such as the F1 - Emphasis on diversity, with our APAC team representing 22 nationalities,

Join TeamViewer, the leader in remote connectivity software, and be a part of a dynamic team that leverages cutting-edge technologies such as Augmented Reality and Artificial Intelligence to drive innovation and shape the future of digitalization. With a global team of over 1,500 employees spanning various continents, cultures, and disciplines, we embrace diversity and value the unique perspectives and talents that each individual brings to the table. As a Customer Renewal Specialist on our Retention team, your primary focus will be on engaging existing customers to ensure a high level of service and retention. You will establish and nurture business relationships with TeamViewer customers through telephone and email interactions, identifying cross-selling and up-selling opportunities within the customer base. Additionally, you will follow up with customers to prevent churn, negotiate renewals, and gather feedback to enhance internal processes and foster customer loyalty. To excel in this role, fluency in German is essential, while proficiency in English is mandatory and knowledge of additional languages is advantageous. You should have prior experience in sales, customer retention, or customer service, preferably with a background in up-selling and cross-selling. Familiarity with the IT environment and SaaS concepts is desirable, along with strong communication skills, a positive attitude, and the ability to work effectively within an international team. Key requirements include the capacity to manage multiple accounts and tasks concurrently, promptly address customer issues to uphold satisfaction levels, meticulously handle customer data and renewal processes, and demonstrate a steadfast dedication to delivering exceptional customer service. Collaboration with various departments to achieve common objectives and adaptability to a fast-paced, high-workload environment are also essential traits. In return, TeamViewer offers an office location in Mumbai, a hybrid working arrangement, regular team events, shared staff lunches, complimentary refreshments, opportunities to attend events like the F1, and a celebration of diversity within the APAC team, which comprises individuals from 22 different nationalities. Join us in creating a world that works better and be a part of our innovative and inclusive workplace.,

You will be a dedicated Renewal Desk Representative responsible for maintaining strong customer relationships and driving recurring revenue by managing the end-to-end renewal process. In this role, you will own a renewal quota, work directly with customers, and ensure seamless contract renewals. Success in this position requires familiarity with Salesforce CPQ. Your key responsibilities will include managing a portfolio of customer accounts, owning the renewal process to meet or exceed the assigned renewal quota, and proactively engaging with customers to ensure timely renewals and high retention rates. You will build strong relationships with customers, act as the primary point of contact for renewal discussions, and utilize Salesforce CPQ to generate, update, and manage renewal quotes with accuracy. Additionally, you will track and monitor upcoming renewals using Salesforce and collaborate with internal teams such as Sales, Account Management, and Customer Success to ensure a smooth renewal process. Reporting and metrics will be crucial, as you will maintain accurate renewal forecasts, pipeline updates, and provide insights on customer trends and renewal performance metrics. To be successful in this role, you should have at least 2 years of experience in a customer-facing role, preferably in renewals, sales, or account management. Prior experience managing a quota or revenue target is essential. Proficiency in Salesforce and Salesforce CPQ is required, along with a strong understanding of subscription-based contracts, pricing, and renewal processes. Soft skills such as excellent communication, negotiation, and interpersonal skills are important, as well as strong problem-solving abilities and attention to detail. You should be able to manage multiple priorities and meet deadlines in a fast-paced environment. Preferred qualifications include experience in a SaaS or subscription-based business model and knowledge of upselling and cross-selling strategies. In return, you can expect competitive compensation, a community-driven culture with employee events, generous time off, best-in-class benefits, a fun, modern workspace, and a respectful and nourishing work environment where every opinion is heard, and everyone is encouraged to be an active part of the organizational culture.,