Customer Relationship Team Lead

About Us:

Career Grids Services Pvt Ltd is a leading healthcare recruitment agency, specializing in connecting qualified candidates with overseas career opportunities. We are committed to providing outstanding service while fostering long-term relationships with both our clients and candidates.

Job Overview:

We are seeking a Customer Relationship Team Lead to manage and guide our customer service team in delivering exceptional client experiences. This role will involve overseeing the team’s performance, ensuring the achievement of targets, and fostering a positive, high-performing work environment. The ideal candidate will have experience in customer service, leadership skills, and a passion for customer satisfaction.

Key Responsibilities:

• Lead and Manage: Supervise a team of customer relations officers, providing guidance, motivation, and training to ensure high performance.
• Monitor Performance: Set and track daily, weekly, and monthly targets for the team. Provide feedback and coaching to improve results.
• Customer Interaction: Handle complex customer queries, concerns, and feedback with professionalism and empathy.
• Relationship Building: Cultivate and maintain strong relationships with clients, ensuring their needs are met and expectations exceeded.
• Collaboration: Work closely with the sales, operations, and recruitment teams to ensure seamless client onboarding and service delivery.
• Process Improvement: Identify opportunities to enhance customer service processes and implement best practices.
• Reporting: Maintain accurate records and provide regular performance reports to senior management.

Requirements:

• 2–3 years of experience in customer service, telecalling, or a similar role, with at least 1 year in a leadership or supervisory position.
• Strong communication and interpersonal skills in English; knowledge of additional languages is a plus.
• Proven ability to lead, motivate, and develop a team.
• Experience with CRM systems and basic computer skills.
• Goal-oriented, with a focus on achieving team targets and KPIs.
• Problem-solving mindset with a proactive approach to challenges.
• A positive attitude and the ability to maintain composure under pressure.

Preferred Qualifications:

• Experience in the recruitment, healthcare, or service industry is highly desirable.
• Previous experience in managing client accounts or relationships.

Benefits:

• Competitive salary (up to ₹25,000 per month).
• Opportunities for training, career growth, and advancement.
• Friendly, supportive, and collaborative work environment.
• Performance-based incentives and recognition.

Job Type: Full-time

Pay: Up to ₹25,000.00 per month

Work Location: In person