Customer Relationship officer

As a Customer Relationship Officer at our company located in Kaloor, Kochi, you will play a crucial role in maintaining positive relationships with our customers and addressing their inquiries. Your primary focus will be to provide exceptional support to customers, resolve their queries via calls and emails, and ensure their satisfaction by offering timely and accurate information. We are looking for an individual with excellent communication skills in English, Malayalam, and preferably Telugu or Hindi. While prior experience is not mandatory, a positive attitude and a customer-centric approach are essential for this role. As a non-sales position, you will be responsible for assisting customers, maintaining strong customer relationships, handling requests, and escalating issues when necessary. Key Responsibilities: - Provide support to customers and address their inquiries through calls and emails. - Maintain and nurture positive customer relationships. - Ensure customer satisfaction by delivering accurate information in a timely manner. - Handle customer requests efficiently and escalate issues as needed. - Record and manage details of customer interactions. To succeed in this role, you should possess good communication skills in English and Malayalam, with knowledge of Telugu or Hindi being an added advantage. Additionally, basic computer knowledge and the ability to handle customer inquiries professionally are crucial for this position. Candidates who are 12th pass or graduates, regardless of back papers, are encouraged to apply. This is a full-time position with a monthly salary ranging from 10,000 to 11,000. If you are looking to contribute to a dynamic team and engage with customers in a meaningful way, we welcome you to apply for the Customer Relationship Officer position at our company. Your dedication to customer satisfaction and willingness to assist customers will be instrumental in driving our business forward.,