Customer Relationship Officer

Position: Customer Relationship Officer
Location: Palarivattom, kochi
Employment Type: Full-Time
Department: Customer Relations

Job Summary

We are looking for a Customer Relationship Officer (CRO) to manage client interactions, resolve issues, and ensure long-term customer satisfaction. The ideal candidate will be proactive, customer-focused, and skilled in relationship management.

Responsibilities

• Serve as the primary point of contact for clients.
• Build and maintain strong customer relationships to enhance loyalty.
• Address customer queries, concerns, and complaints promptly and professionally.
• Provide accurate information about products and services.
• Collaborate with internal teams to deliver customer-centric solutions.
• Maintain accurate records in CRM systems.
• Support business growth through retention and upselling opportunities.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, or related field (preferred).
• Prior experience in customer service or client relationship roles.
• Strong communication and interpersonal skills.
• Problem-solving and conflict resolution abilities.
• Proficiency in MS Office and CRM tools.

Key Skills

• Customer-focused mindset
• Relationship management
• Effective communication
• Adaptability and multitasking

Benefits

• Competitive salary package
• Career growth opportunities
• Professional work environment

Job Type: Full-time

Pay: ₹12,000.00 - ₹15,000.00 per month

Work Location: In person

Speak with the employer
+91 8148000500