Customer Relationship Managers

As a Client Relationship Manager, your role involves conducting customer satisfaction surveys to understand what areas of the company's services need improvements. You will be responsible for catering to customer phone calls and diverting the call to the relevant department for a more advanced form of query resolution. Additionally, you will curate streamlined email and social media communication mediums for offers, updates, and much more. Your duties will also include dealing with customer issues and providing easy-to-follow solutions, helping customers choose the right product for their requirements and budget, and handling customer concerns and complaints in a timely manner. Your responsibilities will also include informing customers of upcoming promotions or deals, establishing a positive rapport with all clients and customers in person or via phone, forming reports based on customer satisfaction statistics, and helping your team to develop new skills. You will be responsible for fixing appointments based on the availability of customers and clients, as well as interacting with customers to ensure they have a desirable and shareable experience. Qualifications Required: - Education: Any Diploma/ Any Graduate - Languages required: English and Hindi Location: Mohali, Punjab If you have any additional details about the company, please provide them so that I can include them in the job description.,