Customer Relationship Manager

Vrinda Global Private Limited

5 - 7 years

4 - 7 Lacs

gurugram

Posted:6 days ago| Platform:

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Skills Required

relationship manager data analysis tools data analysis customer satisfaction relationship management customer feedback customer service sof customer relationship management crm communication skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibility

Develop and implement effective customer relationship strategies to enhance customer satisfaction.
Build and maintain strong relationships with customers to identify their needs and provide tailored solutions.
Collaborate with cross-functional teams to resolve customer complaints and issues promptly.
Analyze customer feedback and market trends to improve products and services.
Identify new business opportunities and develop plans to pursue them.
Provide exceptional customer service to ensure long-term loyalty and retention.

Job Requirements

Proven experience in customer relationship management or a related field.
Excellent communication, interpersonal, and problem-solving skills.
Ability to work in a fast-paced environment and meet deadlines.
Strong analytical and organizational skills with attention to detail.
Experience with CRM software and data analysis tools.
Ability to build trust and rapport with customers at all levels.

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