Customer Relationship Manager - Real Estate

•Improve engagement and mindshare to unlock loyalty and renewal potential. 

Service Excellence

•Ensure query resolution within defined TATs; maintain a low complaint escalation rate.

•Standardize and elevate customer interactions across all touchpoints — calls, visits, emails, messages.

•Collaborate with internal teams to resolve issues, track complaints, and escalate systemic blockers.

Process, Systems & Reporting

• Keep all CRM systems and trackers updated with accurate, real-time data.

•Maintain documentation hygiene across customer files, transaction records, and communication logs.

•Track customer satisfaction and share actionable insights for process enhancement. 

Culture & Contribution

•Represent Company’s values through respectful, professional, and customer-first behaviour.

•Be flexible, adaptive, and solution-driven — especially in high-stakes or emotionally charged scenarios.

•Bring market intelligence and service innovation ideas from outside-in. 

Looking for Immediate Joiners

Please contact 9819207710 via a message on whatsapp or email resume at harold.wilson@hnhplacement.com