Customer Relationship Manager

0 - 31 years

1 - 3 Lacs

Posted:14 hours ago| Platform: Apna logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Handle customer queries and provide prompt solutions. Maintain long-term relationships with clients and ensure satisfaction. Follow up with customers to ensure product/service delivery. Manage and update customer information in the CRM software. Handle escalations and resolve complaints efficiently. Coordinate with sales, service, and operations teams. Identify upselling and cross-selling opportunities. Prepare daily and weekly reports on client interactions and feedback.

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