Customer Relationship Manager

Role Overview: As a Customer Support Executive, your main responsibility will be to understand and resolve customer queries efficiently, ultimately driving sales through excellent service. You will play a crucial role in ensuring customer satisfaction and promoting our products/services. Key Responsibilities: - Understand customer queries and provide clear, effective solutions to ensure satisfaction. - Generate sales by resolving customer issues and promoting our products/services. - Ensure timely dispatch of customer orders and coordinate with courier partners for smooth delivery. - Follow up regularly with courier partners to track deliveries and address any issues. - Obtain references and feedback from satisfied clients to enhance service quality. - Coordinate with customers for scheduling and confirming appointments at our studio. - Maintain and update customer records accurately. - Collaborate with internal teams to ensure high customer satisfaction standards. Qualifications Required: - Proven experience in customer support or a related role. - Excellent communication and problem-solving skills. - Ability to multitask and prioritize in a fast-paced environment. - Strong attention to detail and accuracy in data entry. - Knowledge of CRM systems and Microsoft Office suite. - Bachelor's degree in Business Administration or relevant field preferred. (Note: The additional details of the company were not provided in the job description.),