Customer Relationship Manager

MB Metayarn Private Limited is a leading manufacturer and exporter of Metallic yarn; Zari Products. We are deeply entrenched in the fabric of the fashion industry, offering unparalleled products and service.

Roles & Responsibililities-

· Order & Payment follow-up from existing customer.

· Have skills in customers data management & Customer relationship management.

· Presentation making, Support to Business Development.

· Customer relationship management skills.

· Coordination between clients and Business Development team.

· Coordination with client, maintain the existing business

· Making sure all the needs of the clients after placing orders are met.

· Servicing the client after receiving the order till the time of collection

· of payment.

· Acting as a point of contact for complaints and escalating issues to

· the concern.

· Resolve the queries and questions of all the clients.

Key skills for Client Relationship Management :

· Polite disposition.

· Ability of rigorous follows up.

· The ability to communicate confidently – both through good speaking and writing skills – with clients.

· Proactive.

· Thorough knowledge of products/services.

· Always available on calls.

· Their job will be to provide customer service and follow up with clients to collect payments.

With 2-3 years of experience as a Sales Cordinator, or just coordinating experience.

Basic Excel knowledge

Living 45 mins travelling time from office

Salary – 18k to 22 k p/m, PF and ESIC extra

Job Type – Full Time

Location - Noida

Job Type: Full-time

Pay: From ₹18,000.00 per month

Benefits:

• Cell phone reimbursement
• Provident Fund

Ability to commute/relocate:

• Sector-128 Noida, Noida, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Customer relationship management: 1 year (Required)

Language:

• English (Required)

Work Location: In person