Customer Relationship Manager

Looking for a customer relationship manager for one of the leading window treatment solutions company.

Key Responsibilities:

• Act as the primary point of contact for showroom customers, providing exceptional assistance and support.
• Listen to customer requirements and recommend suitable products and solutions.
• Process customer orders accurately and efficiently, ensuring timely delivery.
• Maintain regular communication with customers to build and nurture strong relationships.
• Address customer inquiries, concerns, and issues promptly and professionally.
• Collaborate with other departments to ensure smooth order fulfillment and customer satisfaction.
• Keep detailed records of customer interactions and order history.
• Identify opportunities for upselling and cross-selling our products.

Qualifications:

• Previous experience in customer service or sales roles preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Attention to detail and ability to multitask.
• Proficiency in using CRM software or customer management tools.
• Positive attitude and a passion for delivering outstanding customer service.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Benefits:

• Cell phone reimbursement
• Leave encashment
• Paid sick time

Ability to commute/relocate:

• Shalimar Bagh, Delhi, Delhi: Reliably commute or planning to relocate before starting work (Required)

Experience:

• total work: 2 years (Preferred)

Work Location: In person