Customer Relationship Manager

Godrej Properties

2 - 7 years

0 Lacs

pune

Posted:5 hours ago| Platform:

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Skills Required

customer relationship crm management sap crm crm development crm post sales customer engagement salesforce

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & Responsibilities:

Coordinate and manage the
possession / handover process
for residential and commercial units.
Schedule and conduct
customer site visits
for pre-possession inspections and final handover.
Ensure all
documentation, NOCs, and payments
(maintenance, registration, etc.) are completed before possession.
Coordinate with
internal teams
Projects, CRM, Legal, Finance, and Facility Management to ensure readiness for possession.
Prepare and maintain
handover checklists, snag reports, and closure documents.
Handle
customer queries and escalations
during the handover process and ensure smooth resolution.
Ensure the
unit is ready for handover
(quality check, utilities connected, cleanliness, etc.).
Maintain accurate
handover records
and update CRM systems.
Conduct
customer orientation / familiarization
with property facilities, society rules, and maintenance process.
Support in
handover events and possession drives
for multiple customers.

Preferred candidate profile

Graduate in any discipline (Civil Engineering background preferred).
25 years of experience
in post-sales, customer handover in the
real estate or other industry.
Strong knowledge of
handover documentation, site processes, and customer handling.
Excellent
communication and coordination skills.
Customer-centric approach
with a calm and solution-oriented attitude.
Proficiency in
MS Office and CRM tools.
Willing to travel to project sites as required.
Candidates from
developers or facility management backgrounds
preferred.

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