Customer Relationship Manager (CRM)

In this role, you will be responsible for daily customer communication through various segments, including feedback & satisfaction calls, offer & campaign update calls, delivery confirmation & thank-you calls, handling customer issues, queries, and complaints, as well as new marketing follow-up calls for cross-selling and upselling. Your key responsibilities will include maintaining a positive relationship with customers through regular engagement, ensuring prompt follow-up and resolution of every issue with customer satisfaction, and coordinating with operations, delivery, and billing teams for quick resolutions. Additionally, you will be required to maintain and update customer interaction records in the CRM system or console, achieve daily and monthly communication & conversion targets, and support marketing campaigns through timely follow-up calls and response tracking. To excel in this role, you should possess excellent communication skills in Tamil (mandatory) and basic English, strong customer handling and problem-solving skills, familiarity with mobile CRM tools or Nithra App console operations, good reporting and coordination ability, and a minimum of 3 years of experience in customer support, telecalling, or CRM. Being energetic and passionate about startup culture and customer satisfaction is also essential. Your performance in this role will be evaluated based on daily call completion count and quality, customer feedback score, offer campaign conversions, issue resolution turnaround time, and customer retention & satisfaction rate. Your work schedule will be from 9:30 AM to 6:00 PM reporting to the Operations / Customer Experience Manager. This is a full-time on-site position in Erode, Tamil Nadu.,