Quality Auditor/ call Audit Homebazaar.com

3.0 - 12.0 years

0 - 0 Lacs

navi mumbai, maharashtra

On-site

As a Quality Audit at Home Bazaar Services Pvt Ltd, you will be responsible for running auditing activities through multifaceted approaches such as phone, chat, visits, and mysterious audits to ensure 100% process and performance adherence. Your key responsibilities will include: - Listening to and evaluating recorded sales calls to ensure accuracy, compliance, and effectiveness of communication. - Assessing calls against defined quality parameters like tone, script adherence, customer handling, and closure approach. - Identifying errors, deviations, or non-compliance in sales conversations. - Tracking recurring issues and highlighting areas of concern for corrective action. - Sharing quick ...

Posted 1 month ago

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Customer Relationship Manager (CRM) Nativer Private Limited

13.0 - 17.0 years

0 Lacs

erode, tamil nadu

On-site

In this role, you will be responsible for daily customer communication through various segments, including feedback & satisfaction calls, offer & campaign update calls, delivery confirmation & thank-you calls, handling customer issues, queries, and complaints, as well as new marketing follow-up calls for cross-selling and upselling. Your key responsibilities will include maintaining a positive relationship with customers through regular engagement, ensuring prompt follow-up and resolution of every issue with customer satisfaction, and coordinating with operations, delivery, and billing teams for quick resolutions. Additionally, you will be required to maintain and update customer interaction...

Posted 1 month ago

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