Customer Relationship Manager (CRM)

Job Summary:

We are seeking a highly organized and customer-focused CRM Executive/Manager to manage and enhance the customer experience from booking to possession. The role involves client communication, documentation handling, payment follow-ups, and coordination with internal departments to ensure smooth post-sales processes.

Key Responsibilities:Customer Relationship Management:

• Act as the single point of contact for customers post-booking.
• Maintain regular communication with customers regarding payment schedules, documentation, and project updates.
• Ensure timely resolution of customer queries, issues, and requests.

Sales Support & Coordination:

• Coordinate between the sales team and customers for seamless transition from pre-sales to post-sales.
• Assist in managing customer databases, lead status, and feedback collection.
• Update and manage CRM software with all client interactions and activities.

Documentation & Agreements:

• Manage agreement processing – sale deeds, allotment letters, payment receipts, and other formalities.
• Ensure accurate documentation and compliance with company policies and RERA guidelines.
• Coordinate with legal and accounts teams for document review and approvals.

Payment Follow-ups:

• Track customer payment schedules and send timely reminders for due/overdue payments.
• Coordinate with the accounts team for invoicing, receipts, and payment updates.

Handover & Possession Process:

• Coordinate possession formalities, handover kits, and ensure customer satisfaction at the time of property handover.
• Collect feedback and suggestions for service improvement.

Key Skills & Competencies:

• Excellent communication and interpersonal skills
• Knowledge of CRM tools (Salesforce, Zoho, etc.) and MS Office
• Ability to handle multiple clients and prioritize tasks
• Familiarity with real estate documentation and payment processes
• Strong customer service orientation and follow-up skills

Educational Qualification:

• Graduate in any discipline (MBA preferred for managerial roles)
• Prior experience in real estate CRM is highly desirable

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

Schedule:

• Day shift

Language:

• English (Preferred)

Work Location: In person