Customer Relationship Manager (CRM)

Interested Candidates Call & Whatapp me - 9810920696

Senior Executive - CRM

Roles and Responsibilities

Collection from old clients

Retention

Up-sell, Cross-sell experience

Proficient in English and Hindi language

B2C client handling

Interact with existing customers and make follow-up calls

Timely payment & collections from the customers

Interaction with customers via Emails & over the phone.

Take actions to encourage timely debt payments

Process payments and refunds

Update account status records and collection efforts

Updating the existing customers on ongoing projects.

Report on collection activity

Coordinating with Sales Team & Accounts Team regularly with regards to payment and work status.

Required Candidate profile

Proven experience as a CRM Sr. Executive, Customer Success or Collection Specialist or Business Development role

Knowledge of billing procedures and collection techniques

Working knowledge of MS Office and databases

Patience and ability to manage stress

Excellent communication skills (written and oral)

Skilled in negotiation

Problem-solving skills

Bachelor's degree

LinkedIn:

https://www.linkedin.com/company/aimlay/

Aimlay YouTube channel:

https://www.youtube.com/@AIMLAY

Aimlay RNR:

https://www.youtube.com/watch?v=ySb9qrkHYSY

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance

Education:

• Bachelor's (Preferred)

Experience:

• total work: 1 year (Preferred)
• Customer service: 1 year (Preferred)

Language:

• Excellent Communication Skills (Preferred)

Work Location: In person