Customer Relationship Management - Real Estate

Job Description

Job Title: Customer Relationship Executive – Real Estate Location: Greater Noida , Uttar Pradesh Salary : up to 35k Perks and benefits : Flexible working hours Frequent Increment PF and Esi will be provided Performance bonus Position Overview We are looking for a proactive and client-focused Customer Relationship Executive to join our growing real estate team. Key Responsibilities Serve as the primary point of contact for clients after booking. Maintain and update CRM systems with client communications, documents, and status updates. Coordinate with internal departments (Sales, Legal, Finance, Operations) to ensure timely delivery of services. Assist clients with documentation, payment schedules, and handover processes. Follow up with clients for pending documents or payments. Address and resolve client inquiries or concerns professionally and efficiently. Generate and manage reports related to customer interactions and feedback. Work on initiatives to enhance the overall customer experience. Qualifications & Skills Bachelor’s degree in Business Administration, Marketing, or a related field. 1–3 years of experience in Customer Relationship Management or post-sales support, preferably in the real estate sector. Proficient in CRM tools such as Zoho CRM, Salesforce, or similar platforms. Strong interpersonal, communication, and coordination skills. Ability to handle client concerns with empathy, professionalism, and a solution-oriented approach Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Provident Fund Schedule: Morning shift Supplemental Pay: Performance bonus Yearly bonus Application Question(s): Are you currently working as a CRM? Are currently working in a Real Estate? What are the CRM tools you have used? Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Required) Location: Greater Noida, Uttar Pradesh (Required) Work Location: In person