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Suvarnakala
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Customer Relationship Expert

Customer Relationship Expert

1 - 3 years

|

2 - 3 Lacs

Posted:2 days ago| Platform:

Apply

Skills Required

communication skills presentation skills coordination grooming multitasking interpersonal skills

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Customer Engagement & Service

Welcome and greet customers warmly, creating a positive showroom experience.
Assist customers in identifying their needs and suggest suitable jewellery options.
Handle customer queries, requests, and complaints with patience and efficiency.
Ensure a personalized experience for high-value and repeat customers.

2. Relationship Management

Keep track of loyal customers preferences, anniversaries, birthdays, and special occasions.

3. Sales Support & Coordination

Support the sales team by ensuring smooth billing, order processing, and delivery.
Follow up with customers after sales/service to ensure satisfaction.

4. Brand Representation

Uphold the brands image through professional grooming, etiquette, and communication.
Handle VIP customers and ensure exclusive service standards.

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