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Customer Relationship Executive

Customer Relationship Executive

the Sleep Company

0 - 5 years

2 - 4 Lacs

Coimbatore

Posted:6 hours ago| Platform:

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Skills Required

Sales Customer Relationship Sales Executive Activities

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role

Location - Hyderabad

Apartment M, Turning Point, SN 2, Gr Flr, No 7/1/59/4 & 8, Ameerpet Rd, near Divyashakti Apartments, Hyderabad, Telangana 500016.

Shop No G4, Kothari Centrum Building Serlingampalli, Kondapur, Hyderabad, Telangana 500084

PN 1128, GF, Jubilee Square, SN G3 & F3, Road No. 36, near Metro Pillar No C1646, Jubilee Hills, Hyderabad, Telangana 500033

Fresher as well as experienced candidates can apply.Please mail your resume on tejas.chavan@thesleepcompany.in or connect on 9930937232

Key Responsibilities:

Candidate need to visit Client Site explain them the Features of our Elite Mattresses product take feedback of clients understand their Experience no targets involved.
Develop and implement customer service policies, procedures, and standards to enhance the customer experience.
Monitor team performance through KPIs and metrics, providing regular feedback and coaching.
Handle escalated customer issues with professionalism and resolution focus.
Collaborate with internal departments (sales, product, logistics, etc.) to resolve customer concerns and improve service delivery.
Conduct regular training sessions to improve team skills and knowledge.
Analyze customer feedback and trends to identify opportunities for improvement.
Prepare and present reports on customer service performance and customer satisfaction.
Manage customer service tools and platforms, ensuring optimal usage.
Stay up-to-date with industry trends and best practices.
& responsibilities

Preferred candidate profile

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