Customer Relationship Executive

Job Description: Customer Relations Executive (Service) – Two-Wheeler Automobiles

Position Title: Customer Relations Executive

Department: Service

Location: Kalamassery, Vyttila

Reports To: Service Manager

Job Summary:

The Customer Relations Executive is responsible for providing exceptional customer service at the two-wheeler automobile service center. This role involves tele calling, managing customer interactions, addressing service inquiries, coordinating with other departments, ensuring customer satisfaction, and promoting service offerings.

• Customer Interaction: Greet customers, understand their service needs, and explain processes, costs, and timelines, bookings,
• Service Coordination: Work with technicians to ensure timely service completion and manage the service queue efficiently.
• Complaint Resolution: Address and resolve customer complaints promptly or escalate to higher authorities if necessary.
• Documentation: Maintain records of customer interactions, service details, and handle warranty claims.
• Customer Retention: Conduct follow-up calls and gather feedback to ensure customer satisfaction and loyalty.
• Skills Required: Strong communication, problem-solving, and time-management skills with basic knowledge of two-wheelers.
• Experience: Minimum 1-2 years of customer service experience (preferably in automobiles).
• Computer Skills: Proficiency in using computer and Microsoft Office.

Job Type: Full-time

Pay: ₹10,000.00 - ₹13,000.00 per month

Benefits:

• Health insurance
• Paid time off
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Work Location: In person