Customer Relationship Executive

As the Customer Relationship Manager at Shenzyn, you will be the primary point of contact for patients enrolling in our platform, playing a crucial role in managing relationships with patients, hospitals, and hospital staff. Your role will involve guiding patients through the medical loan process and claim management, working closely with hospital staff and KOLs to collect necessary documentation, and ensuring a seamless end-to-end process. It requires excellent communication skills, a strong work ethic, and the ability to manage multiple stakeholders across various levels. Experience in insurance systems and claims management within India will be advantageous. Your key responsibilities will include serving as the first point of contact for patients, managing day-to-day operations, ensuring timely turnaround of cases, providing training to hospital teams, collaborating with BU heads for product improvements, and troubleshooting issues that may arise during the process. You will need to maintain a high level of patient satisfaction, coordinate with hospital stakeholders for smooth operations, and act as a liaison for continuous process improvement. To excel in this role, you should have excellent communication skills, be customer-focused with a track record of building strong relationships, detail-oriented and organized, a problem-solver, technology-savvy, and have 2-5 years of industry experience, ideally in the healthcare or insurance sectors with an understanding of insurance claim management in India. You should also be comfortable working 6 days a week, able to handle the fast pace and pressure of a critical role in a growing company, and open to occasional travel to partner hospitals for training and relationship-building purposes.,