Customer Relationship Executive

Ramani cars Pvt-Ltd

0 years

1 Lacs

tirunelveli

Posted:3 hours ago| Platform: GlassDoor logo

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Skills Required

service crm management software strategies retention marketing reports

Work Mode

On-site

Job Type

Full Time

Job Description

Handling Inquiries and Complaints: Serving as the first point of contact for customer inquiries, complaints, and issues via phone, email, or in person, and working towards prompt and professional resolutions.
Customer Follow-ups: Making outbound calls to customers for service reminders, post-service feedback (CSI - Customer Satisfaction Index), and general follow-ups to ensure satisfaction.
Appointment Management: Assisting customers with booking service appointments and coordinating between customers and service advisors for smooth vehicle drop-off and delivery.
Providing Product/Service Information: Possessing a deep understanding of Volkswagen products, services, warranty details, and promotional offers to provide accurate and relevant information to customers.
CRM System Management: Maintaining accurate and up-to-date customer records in the CRM (Customer Relationship Management) or DMS (Dealership Management System) software, including interaction history, preferences, and purchase details.
Enhancing Customer Loyalty and Retention: Implementing strategies and providing personalized service to enhance customer retention and loyalty.
Sales and Marketing Collaboration: Collaborating with the sales and marketing teams to identify opportunities for cross-selling and up-selling, and providing customer insights for future campaigns.
Reporting: Preparing reports by collecting and analyzing customer information and feedback for management review

Job Types: Full-time, Permanent, Fresher

Pay: ₹10,000.00 - ₹15,000.00 per month

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Provident Fund

Work Location: In person

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