Customer Relationship Executive

Lodha Group

2 - 7 years

2 - 6 Lacs

mumbai

Posted:9 hours ago| Platform:

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Skills Required

customer service solving queries collections lead generation customer handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Objective:

Key Responsibilities

Collection & Service Delivery:

Offer the best possible customer delight at all times by way of exhibiting best qualities like being available, listening, acknowledgement, empathy, helpfulness and most importantly resolving customer queries.
Accountable for meeting the collection targets. Help customers with their payment requirements.
Ensure consistency across touch-points - At the Sales Office / premises, At Customers Home/ Office, on the phone / via email / SMS / any documentation
Tracking Customer Satisfaction and maintaining the high service quality standards - Consistency in experience backed up by constant monitoring and necessary enhancements

Transactional Process:

Handle customer queries, concerns, suggestions, feedback, etc. and manage their expectations
Update all necessary systems, trackers and customer history details for seamless management at all times
Adhere to processes that provide accurate documentation to customers for their transactions
Co-ordination and Liaising with internal stakeholders to ensure resolution of queries & systemic issues
Maintaining low complaint escalations

Generating Referrals (Loyalty):

Use the high standards of service delivery to get referrals from booked clients
Engage with the referral clients by providing information on projects, available inventory, thereby getting site visit done leading to successful transactions

riya.pagar@lodhagroup.com

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