Customer Relationship Executive

*KATHA RAMA FILMS* .

About Us

Katha Rama Films is a creative production house specializing in films, commercials, music videos,

corporate videos, short-form content, and digital campaigns. We are looking for a talented and passionate

Video Editor to join our in-house team and contribute to creating impactful visual content.

Instagram: https://www.instagram.com/katharamafilms

YouTube: https://www.youtube.com/@katharamafilms

*Job Description*

As a Customer Relationship Executive, you will be responsible for maintaining long-term client relationships, handling customer queries, and ensuring high levels of satisfaction.

*Key Responsibilities'*

1. Communicate with customers via phone, email, and chat in a professional and timely manner.

2. Provide accurate and knowledgeable answers regarding products, pricing, and availability.

3. Maintain and update customer database/records in the CRM system.

4. Build and maintain strong client relationships to ensure customer satisfaction and retention.

5. Handle and resolve customer complaints/queries related to brand, e-commerce, or shoots effectively.

*Qualifications & Experience*

Education: Graduate in any discipline.

Experience: 1 – 3 years in customer service / client servicing / sales support.

Strong communication skills (English & Hindi).

Excellent problem-solving ability and customer-centric mindset.

Proficiency in MS Office, CRM tools is an added advantage.

*Job Details*

Training - 3 days (Paid)

Working Days: Tuesday – Sunday (Monday Off)

Shift: Day Shift

Timings: 10:00 AM – 7:00 PM

Salary: ₹15,000 – ₹22,000/month + Incentives (₹1,000 – ₹5,000 based on performance)

Perks & Benefits

Attractive incentive structure based on performance.

Opportunity to work with a creative and growing media company

*Location - C-244, Basement 1, Sector 63, Noida*

https://share.google/pjbS1at7fC1hEXpuz

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

• Cell phone reimbursement
• Paid time off

Work Location: In person