Customer Relationship Executive

Customer Relationship Executive ( Females only, Hindi fluency Must)We are looking for a Client Relations Executive to create and nurture long-term relationships with customers. You will resolve any issues that arise to ensure customers are satisfied with our services.In this role, you should be an excellent communicator whos able to grasp customer needs and brainstorm ways to fulfill them. If you also have a background in customer service and knowledge of our industry, wed like to meet you.Your goal will be to help us safeguard our revenue and retain our customers.

Responsibilities

Build relationships with customersCreate plans to address clients business needsAdvise clients on creating profitable processesSchedule regular meetings with customers to ensure they are satisfiedAct as point of contact for complaints and escalate issues as appropriateHelp sales team up-sell or cross-sell services and productsEnsure both the company and clients adhere to contract termsStudy competition to find new ways to retain customersSet sales and revenue targets and work diligently to meet themCollaborate with internal teams (e.g. sales, engineers, senior management) to address customers needs

Requirements

Proven experience as a Client Relations ExecutiveProven track record of meeting and exceeding targetsBackground in customer service; IT industry knowledge is a plusExperience tracking relevant KPIs (e.g. customer satisfaction)Proficient in MS Office, with working knowledge of CRM platforms (e.g. Salesforce)A customer-oriented attitudeExcellent communication and negotiation skills in English and HindiProblem-solving aptitudeAbility to work well with a teamEducation : B. Tech, MBAExperience : 2 plus Years