Customer Relationship Executive

Job Description

Indel Yamaha is seeking a dedicated and customer-oriented Customer Relationship Executive (CRE) to be the primary point of contact between our service center and customers. The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery, while also building long-term relationships and promoting customer loyalty. Greet and attend to customers visiting the service center, ensuring a welcoming and professional experience. Understand customer concerns and service requirements and communicate them effectively to the service advisor/team. Keep customers informed about service progress, estimated costs, and timelines. Manage customer appointments, service follow-ups, and feedback calls. Handle complaints or issues promptly, ensuring a positive resolution and customer satisfaction. Maintain and update customer data in the CRM system. Coordinate with the workshop team to ensure timely delivery and quality service. Promote Yamaha service offerings, AMC packages, and periodic maintenance schedules. Conduct post-service follow-ups to gather feedback and promote repeat visits. Job Type: Full-time Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Weekend availability Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Preferred) Work Location: In person