Indel Yamaha is seeking a dedicated and customer-oriented Customer Relationship Executive (CRE) to be the primary point of contact between our service center and customers. The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery, while also building long-term relationships and promoting customer loyalty. Greet and attend to customers visiting the service center, ensuring a welcoming and professional experience. Understand customer concerns and service requirements and communicate them effectively to the service advisor/team. Keep customers informed about service progress, estimated costs, and timelines. Manage customer appointments, service follow-ups, and feedback calls. Handle complaints or issues promptly, ensuring a positive resolution and customer satisfaction. Maintain and update customer data in the CRM system. Coordinate with the workshop team to ensure timely delivery and quality service. Promote Yamaha service offerings, AMC packages, and periodic maintenance schedules. Conduct post-service follow-ups to gather feedback and promote repeat visits. Job Type: Full-time Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Weekend availability Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Preferred) Work Location: In person

Indel Yamaha is seeking a dedicated and customer-oriented Customer Relationship Executive (CRE) to be the primary point of contact between our service center and customers. The ideal candidate will ensure a smooth and satisfying customer experience from vehicle check-in to delivery, while also building long-term relationships and promoting customer loyalty. Greet and attend to customers visiting the service center, ensuring a welcoming and professional experience. Understand customer concerns and service requirements and communicate them effectively to the service advisor/team. Keep customers informed about service progress, estimated costs, and timelines. Manage customer appointments, service follow-ups, and feedback calls. Handle complaints or issues promptly, ensuring a positive resolution and customer satisfaction. Maintain and update customer data in the CRM system. Coordinate with the workshop team to ensure timely delivery and quality service. Promote Yamaha service offerings, AMC packages, and periodic maintenance schedules. Conduct post-service follow-ups to gather feedback and promote repeat visits. Job Type: Full-time Pay: ₹14,000.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Schedule: Weekend availability Supplemental Pay: Performance bonus Yearly bonus Education: Bachelor's (Required) Experience: Customer relationship management: 1 year (Preferred) Work Location: In person

We are seeking a highly organized and detail-oriented Back Office Executive to support our Service Center operations. The ideal candidate will be responsible for managing administrative tasks, processing service-related documentation, and coordinating between departments to ensure smooth workflow and customer satisfaction. This role requires strong organizational skills, proficiency in office software, and the ability to handle multiple tasks efficiently. Key Responsibilities: Maintain and update service records, job cards, and customer details. Process warranty claims, invoices, and other service-related documentation. Coordinate with service advisors, technicians, and customers for smooth operations. Assist in inventory management for spare parts and service tools. Prepare daily, weekly, and monthly reports on service performance and customer feedback. Handle customer queries, follow up on service requests, and provide backend support. Ensure compliance with company policies and industry regulations. Maintain and update databases, ensuring data accuracy and confidentiality. Support HR and administrative functions, including attendance tracking and employee records. Perform other administrative tasks as required to support service center operations. Job Type: Full-time Pay: ₹12,500.00 - ₹20,000.00 per month Benefits: Health insurance Paid sick time Provident Fund Work Location: In person