Customer Relationship Executive : Female

Job Summary:

The Customer Relationship Executive (Female) is responsible for managing customer interactions, ensuring a high level of satisfaction, and maintaining long-term relationships. The role involves handling customer queries, providing product/service information, coordinating with internal teams, and supporting sales and retention initiatives to enhance the overall customer experience.

Key Responsibilities:

1. Customer Interaction & Relationship Management

• Serve as the primary point of contact for customers through calls, emails, or in-person meetings.
• Understand customer needs, respond promptly to queries, and ensure timely resolution of issues.
• Build and maintain positive relationships with existing and potential customers.
• Follow up with customers to ensure satisfaction and encourage repeat business.

2. Sales & Support Coordination

• Assist the sales team in lead generation, client onboarding, and after-sales service.
• Provide accurate product/service information to customers.
• Coordinate with internal departments (sales, operations, accounts, etc.) for smooth customer service delivery.

3. Customer Data Management

• Maintain and update customer databases, call logs, and feedback reports.
• Track customer preferences and purchase history for personalized service.
• Prepare periodic reports on customer satisfaction, feedback, and service quality.

4. Communication & Presentation

• Handle inbound/outbound calls and walk-in customers professionally.
• Represent the company during client visits, meetings, and promotional events.
• Ensure effective communication and maintain brand image and etiquette.

Required Qualifications & Experience:

• Education: Graduate in any discipline (BBA / MBA preferred).
• Experience: 1–4 years of experience in customer service, sales support, or client relations.
• Industry Preference: Real Estate, Retail, Healthcare, Hospitality, Education, or Corporate Services.

Key Skills & Competencies:

• Excellent verbal and written communication skills.
• Pleasant personality, good grooming, and professional demeanor.
• Strong interpersonal and problem-solving skills.
• Customer-focused attitude with patience and empathy.
• Proficiency in MS Office and CRM tools.
• Ability to multitask and manage time effectively.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits:

• Cell phone reimbursement
• Internet reimbursement
• Provident Fund

Work Location: In person