Customer Relationship Executive

Company Name: Enego Startup Advisory Private Limited Location: Chennai* – Nungambakkam working Days:* Monday to Saturday Working Hours:* 09:30 AM – 06:30 PM Website:* https://enego.co.in/ Position: Customer Relationship Executive (CRE) Role Overview: The Customer Relationship Executive (CRE) will be responsible for managing client interactions, coordinating documentation and agreements, ensuring smooth communication between clients, CRM teams, and the Head Office, and resolving client queries and escalations to maintain high levels of customer satisfaction. Key Responsibilities: * Collect, verify, and maintain client documents and agreements accurately. * Coordinate and circulate client documentation with the CRM team and Head Office. * Act as the primary point of contact for clients regarding service-related queries. * Ensure timely follow-ups with clients to complete pending documentation and processes. * Update and maintain accurate client records in the CRM system. * Resolve client queries efficiently and provide appropriate solutions within defined timelines. * Handle and escalate complex issues to the concerned departments and ensure proper closure. * Coordinate with internal teams to ensure seamless service delivery. * Maintain professional and positive relationships with clients to enhance customer satisfaction. * Adhere to company policies, processes, and compliance requirements. * Provide regular status updates and reports to the reporting manager. Required Skills & Qualifications: * Bachelor’s degree in any discipline. * Proven experience in customer relationship management or client handling (preferred). * Strong communication skills in English and Tamil (additional languages are a plus). * Good interpersonal and problem-solving skills. * Ability to manage multiple clients and tasks simultaneously. * Basic knowledge of CRM tools and MS Office. * Strong follow-up and coordination skills. Desired Attributes: * Customer-focused and solution-oriented approach. * Attention to detail and documentation accuracy. * Ability to handle escalations calmly and professionally. * Team player with a proactive attitude.