Customer Relationship Executive/ DCRC

We are seeking a proactive and customer-focused Customer Relationship Executive to manage and enhance our relationships with clients. The ideal candidate will act as a liaison between the company and its customers, ensuring client satisfaction, resolving issues, and identifying opportunities to enhance the customer experience.

Qualification: Plus Two or Above

Experience: Minimum 1 Year Experience in same field

Key Responsibilities:

• Build and maintain strong, long-lasting relationships with customers.
• Address customer concerns and complaints professionally and efficiently.
• Serve as the lead point of contact for all customer account management matters.
• Ensure the timely and successful delivery of solutions according to customer needs and objectives.
• Develop a deep understanding of the company’s products or services to provide accurate information and support.
• Identify opportunities to improve the customer experience and drive customer retention.
• Collaborate with internal teams (sales, support, product development) to meet client needs.
• Provide regular reports on customer interactions, feedback, and potential areas of improvement.
• Monitor customer satisfaction and implement necessary improvements or escalations.
• Maintain customer records and update CRM systems regularly.

Skills :

• Clear verbal and written communication
• Active listening
• Persuasive speaking
• Empathy and patience
• Conflict resolution
• Service-focused mindset
• Ability to build and maintain trust
• Client needs assessment
• Long-term engagement planning

Job Type: Full-time

Benefits:

• Life insurance
• Provident Fund

Schedule:

• Day shift

Work Location: In person

Application Deadline: 30/07/2025