Customer Relationship Executive (CRE)

Incheon Motors Pvt Ltd

0 - 2 years

1 Lacs

palakkad

Posted:4 hours ago| Platform: GlassDoor logo

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Skills Required

service support communication crm

Work Mode

On-site

Job Type

Full Time

Job Description

We are looking for a dedicated Service CRE to manage customer interactions in our service department. The ideal candidate will ensure smooth customer handling, timely updates, and excellent service support from vehicle check-in to delivery.

Key Responsibilities

Welcome customers to the service department and assist with job card opening.
Coordinate with Service Advisors for vehicle status updates.
Provide customers with regular updates on vehicle progress.
Handle incoming calls, service bookings, and appointment management.
Collect customer feedback (CSI) and ensure concerns are resolved.
Follow up with customers post-service to ensure satisfaction.
Maintain records, service reminders, and follow-up logs.
Support escalations by coordinating with the service team.

Requirements

Qualification: Any Degree / Diploma.
Experience: 0–2 years in customer service (Automobile service experience is an added advantage).
Strong communication and customer-handling skills.
Basic proficiency in MS Office and CRM tools.
Pleasant personality with patience and problem-solving ability.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹16,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Health insurance
Internet reimbursement
Life insurance
Paid time off
Provident Fund

Work Location: In person

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