Customer Relationship Executive (CRE) – English Communication

Job Description

Job Title: Customer Relations Executive (CRE) – Credit Control Location: Kunnamkulam, Kerala (Only local candidates preferred) Company: Data Grid Labs About the Company: Data Grid Labs operates as the extended back office of Louis Fire & Safety, Abu Dhabi — a leading name in the fire and marine safety industry with over 26 years of experience. From our Kunnamkulam office, we support all operational, HR, finance, and partial sales functions for our UAE-based parent company. Job Description: We are looking for a Customer Relations Executive (CRE) to join our Credit Control team. This role is crucial in ensuring smooth follow-up and collection of outstanding customer payments. It involves regular interaction with clients through phone calls and emails to ensure timely follow-ups and coordination. Key Responsibilities: Follow up with customers for pending payments Communicate via phone and email to ensure prompt response Maintain records of communication and update payment status Coordinate with internal teams for escalation if needed Requirements: Excellent English communication skills (spoken and written) are mandatory Strong interpersonal and follow-up skills Ability to handle professional client interactions confidently Familiarity with basic computer operations and email etiquette Additional Information: Office Hours: 9:00 AM to 6:00 PM, Monday to Saturday Training will be provided Freshers with good English skills are encouraged to apply This is not a sales or target-based role Join a stable, international-support environment and grow your career with us! Apply now if you’re proactive, confident, and fluent in English. Job Type: Full-time Pay: ₹10,000.00 - ₹15,000.00 per month Schedule: Day shift Language: English (Required) Work Location: In person